This Refund Policy is effective as of (date)
In case of any issues related to a payment or refund for the payment, please review the information found at the Qtfcrypto Help Center and request Qtfcrypto Support via “Contact Us”/”Support” form or email —
Partial refund for termination of Subscription. If you wish to terminate your Subscription or upgrade your Subscription , you are entitled to partial refund.For receiving refund, you must contact support with a corresponding request. In this case, the calculation of the refund is done according to the formula: the number of months you used the Subscription at the full cost (excluding discounts) is deducted from the payment amount; any day of the calendar month is equal to the full month. For example, if you chose Subscription with annual payment and have been using it for three (3) months and two (2) days, you will receive a refund for eight (8) months of the Subscription (12-4). In the case where a discount has been applied, the amount deduction for the used Subscription time will be calculated at the non-discounted rate.
Refund when using the right of withdrawal. If you as a consumer from the EU and Turkey have informed us of using your right of withdrawal , you shall receive refund of the cost of the Subscription of which is deducted proportionally the amount of what was delivered as the performance of the Purchase Agreement (including the Trial) up to the withdrawal. Meaning that the calculation of the refund is done according to the formula: the number of days you used the Subscription at the full cost (excluding discounts) is deducted payment amount. For example, if you chose Subscription with monthly payment and have been using it for five (5) days, you will receive a refund for twenty-five (25) days of the Subscription (30-5). For receiving refund, you must contact support with a corresponding request provided that no more than fourteen (14) days have passed since the conclusion of the Purchase Agreement. If the period exceeds fourteen (14) days, the refund calculation is done according to the formula in Section 1.1 of this Refund Policy.
Any clients outside the EU and Turkey and the EU legal persons. The full cost of the subscription to any clients from outside the EU and Turkey and the EU legal persons who contacts support with a corresponding request and has not yet used the Subscription, provided that no more than twenty four (24) hours have passed since the purchase. If the period exceeds twenty four (24) hours, the refund is partial and the calculation is done according to the formula in Section 1.1 of this Refund Policy.
Partial refund for termination of the Crypto-Signals. If you wish to terminate your subscription of Crypto-Signals provided by Signals Provider or due to the actions taken with your Client Account you cannot make use of the Crypto-Signals (for example, your Client Account is terminated), you are entitled to partial refund. For receiving a refund, you must contact our support with a corresponding request. In this case, the calculation of the refund is done according to the same formula described above in Section 1.1 of this Refund Policy). You will receive the refund onto your Client Account. Please be aware that regardless of Qtfcrypto and/or Paddle facilitating the refund for Crypto-Signals, the Signals Provider is responsible for providing you a refund.
You may take advantage of a refund for each disputed payment only once. If a refund is already made then you shall have no right to further contest a refund request or dispute or transaction reversal with Qtfcrypto or a third-party payment service provider, bank or financial institution.
Refunds shall be made in the same currency you paid with or its equivalent based on the refund date market rate. Upon your prior approval, we may provide you with a discount for future services, an extra subscription period or subscription upgrade with a significantly greater benefit instead of a payment refund.
Qtfcrypto is not responsible for any fees that may be applied by your payment service provider when processing a refund.
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